{"id":12818,"date":"2026-03-25T09:39:17","date_gmt":"2026-03-25T08:39:17","guid":{"rendered":"https:\/\/tiptopclean.eu\/?page_id=12818"},"modified":"2026-03-25T10:16:46","modified_gmt":"2026-03-25T09:16:46","slug":"support","status":"publish","type":"page","link":"https:\/\/tiptopclean.eu\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n

About the App                                                                                                                                                                                                 <\/p>\n\n\n\n

  Smart Vision Hygiene is a mobile application for monitoring and managing smart hygiene dispensers over LoRa networks. It is designed for facility managers, distributors, and operators who oversee soap dispensers, paper dispensers, air care units, and presence detectors across professional environments.                                                                                                        <\/p>\n\n\n\n

  Contact Support<\/p>\n\n\n\n

  If you need assistance, have questions, or want to report an issue, you can reach us at:<\/p>\n\n\n\n

  Email: support@tiptopclean.eu<\/a><\/p>\n\n\n\n

  Response time: We aim to respond within 1\u20132 business days.<\/p>\n\n\n\n

  You can also submit a support ticket directly from within the app by navigating to Menu \u2192 Support \u2192 New Ticket. Tickets can include screenshots and a short video to help us understand your issue.<\/p>\n\n\n\n

<\/p>\n\n\n\n

  Frequently Asked Questions<\/strong><\/p>\n\n\n\n

  How do I add a new device?<\/strong><\/p>\n\n\n\n

  From the home screen, tap the “+” button and follow the on-screen instructions. You can scan the device QR code or enter its serial number manually. The device must be within range of a registered LoRa gateway.<\/p>\n\n\n\n

<\/p>\n\n\n\n

  My device shows as offline. What should I do?<\/strong><\/p>\n\n\n\n

  Verify that your LoRa gateway is online and that the device is powered on and within range. Check the battery level \u2014 a critically low battery may prevent the device from communicating. If the issue persists, try restarting the gateway and contact support.<\/p>\n\n\n\n

<\/p>\n\n\n\n

  How do I configure alerts for low battery or low refill?<\/strong><\/p>\n\n\n\n

  Open the device detail screen, go to settings, and set your preferred thresholds for battery and refill alarms. You can choose to receive notifications via push notification, email, or both.<\/p>\n\n\n\n

<\/p>\n\n\n\n

  Can I manage devices across multiple locations?<\/strong><\/p>\n\n\n\n

  Yes. You can register multiple LoRa gateways across different locations and manage all connected devices from a single account.<\/p>\n\n\n\n

<\/p>\n\n\n\n

  How do I change the app language<\/strong>?<\/p>\n\n\n\n

  Go to your profile settings and select your preferred language. The app supports English, German, French, Italian, Dutch, Polish, Bosnian, Croatian, and Serbian.<\/p>\n\n\n\n

<\/p>\n\n\n\n

  I forgot my password. How do I reset it?<\/strong><\/p>\n\n\n\n

  On the login screen, tap “Forgot Password” and enter your registered email address. You will receive instructions to create a new password.<\/p>\n\n\n\n

<\/p>\n\n\n\n

  What devices are supported?<\/strong><\/p>\n\n\n\n

  The app supports Smart Vision Hygiene LoRa-enabled dispensers, including foam soap, liquid soap, hand disinfection, toilet seat disinfection, hand towel, toilet paper (including autocut), air care, and presence detector models.<\/p>\n\n\n\n

<\/p>\n\n\n\n

  What are the system requirements?<\/strong><\/p>\n\n\n\n

  The app requires iOS 14.0 or later for iPhone, or Android 8.0 or later.<\/p>\n\n\n\n

<\/p>\n\n\n\n

  Feedback<\/strong><\/p>\n\n\n\n

  We welcome your feedback. If you have suggestions for improving the app, please email us at [support@yourcompany.com<\/a>] or submit a ticket through the in-app support feature.<\/p>\n\n\n\n

<\/p>\n\n\n\n

  Privacy<\/strong><\/p>\n\n\n\n

  Your privacy is important to us. Please review our Privacy Policy at [link to privacy policy] for details on how we collect, use, and protect your data.<\/p>\n","protected":false},"excerpt":{"rendered":"

About the App                                                                            […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12818","page","type-page","status-publish","hentry"],"yoast_head":"\nSupport - TIPTOP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tiptopclean.eu\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - TIPTOP\" \/>\n<meta property=\"og:description\" content=\"About the App                                                                            […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tiptopclean.eu\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"TIPTOP\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-25T09:16:46+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tiptopclean.eu\\\/en\\\/support\\\/\",\"url\":\"https:\\\/\\\/tiptopclean.eu\\\/en\\\/support\\\/\",\"name\":\"Support - TIPTOP\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tiptopclean.eu\\\/#website\"},\"datePublished\":\"2026-03-25T08:39:17+00:00\",\"dateModified\":\"2026-03-25T09:16:46+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/tiptopclean.eu\\\/en\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/tiptopclean.eu\\\/en\\\/support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/tiptopclean.eu\\\/en\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/tiptopclean.eu\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/tiptopclean.eu\\\/#website\",\"url\":\"https:\\\/\\\/tiptopclean.eu\\\/\",\"name\":\"TIPTOP\",\"description\":\"Clean & Care\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/tiptopclean.eu\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support - TIPTOP","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/tiptopclean.eu\/en\/support\/","og_locale":"en_US","og_type":"article","og_title":"Support - TIPTOP","og_description":"About the App                                                                            […]","og_url":"https:\/\/tiptopclean.eu\/en\/support\/","og_site_name":"TIPTOP","article_modified_time":"2026-03-25T09:16:46+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/tiptopclean.eu\/en\/support\/","url":"https:\/\/tiptopclean.eu\/en\/support\/","name":"Support - TIPTOP","isPartOf":{"@id":"https:\/\/tiptopclean.eu\/#website"},"datePublished":"2026-03-25T08:39:17+00:00","dateModified":"2026-03-25T09:16:46+00:00","breadcrumb":{"@id":"https:\/\/tiptopclean.eu\/en\/support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/tiptopclean.eu\/en\/support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/tiptopclean.eu\/en\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/tiptopclean.eu\/en\/"},{"@type":"ListItem","position":2,"name":"Support"}]},{"@type":"WebSite","@id":"https:\/\/tiptopclean.eu\/#website","url":"https:\/\/tiptopclean.eu\/","name":"TIPTOP","description":"Clean & Care","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/tiptopclean.eu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/tiptopclean.eu\/en\/wp-json\/wp\/v2\/pages\/12818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tiptopclean.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tiptopclean.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tiptopclean.eu\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/tiptopclean.eu\/en\/wp-json\/wp\/v2\/comments?post=12818"}],"version-history":[{"count":2,"href":"https:\/\/tiptopclean.eu\/en\/wp-json\/wp\/v2\/pages\/12818\/revisions"}],"predecessor-version":[{"id":12826,"href":"https:\/\/tiptopclean.eu\/en\/wp-json\/wp\/v2\/pages\/12818\/revisions\/12826"}],"wp:attachment":[{"href":"https:\/\/tiptopclean.eu\/en\/wp-json\/wp\/v2\/media?parent=12818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}